---
title: "How Do I Change My Password On Web"
description: "Reset or change your Shiken password on the web app."
url: https://help.shiken.ai/en/articles/5278450-how-do-i-change-my-password-on-web
collection: "Web Platform"
updated: 2026-06-17
language: en
---

# How Do I Change My Password On Web

Reset or change your Shiken password on the web app.

Shiken uses a single secure flow for changing your password, whether you're signed in and want a new one, or you're locked out. You'll always confirm the change through your email inbox.

## If you can still sign in

1.  Sign out of Shiken, or open an incognito window at [app.shiken.ai/login](https://app.shiken.ai/login).
    
2.  Click **Log in**, then click **Forgot Password?** below the password field.
    
3.  Enter the email address on your Shiken account and click the reset button.
    
4.  Open the email from Shiken (subject: "Reset your password") and click the link. If it doesn't arrive within a couple of minutes, check Spam.
    
5.  You'll land on **app.shiken.ai/reset-password**. Enter your new password twice and click save. You're now signed in with the new password.
    

## If you can't sign in at all

Follow the same steps above — start at the login page and click **Forgot Password?** You do not need to be signed in to request a reset.

## Things to check if it isn't working

-   The reset link expires after about an hour. If you see an "expired or invalid" message, request a new one.
    
-   The email must be the one you signed up with. If you signed up via Google or Microsoft, you don't have a Shiken password — sign in through that provider instead.
    
-   If you've lost access to the inbox on your account, contact us via the help button in-app and we'll help you recover it.
    

Using Shiken on your phone? Use the same steps in your mobile browser — the reset flow is identical.