Shiken uses a single secure flow for changing your password, whether you're signed in and want a new one, or you're locked out. You'll always confirm the change through your email inbox.
If you can still sign in
Sign out of Shiken, or open an incognito window at app.shiken.ai/login.
Click Log in, then click Forgot Password? below the password field.
Enter the email address on your Shiken account and click the reset button.
Open the email from Shiken (subject: "Reset your password") and click the link. If it doesn't arrive within a couple of minutes, check Spam.
You'll land on app.shiken.ai/reset-password. Enter your new password twice and click save. You're now signed in with the new password.
If you can't sign in at all
Follow the same steps above — start at the login page and click Forgot Password? You do not need to be signed in to request a reset.
Things to check if it isn't working
The reset link expires after about an hour. If you see an "expired or invalid" message, request a new one.
The email must be the one you signed up with. If you signed up via Google or Microsoft, you don't have a Shiken password — sign in through that provider instead.
If you've lost access to the inbox on your account, contact us via the help button in-app and we'll help you recover it.
Using Shiken on your phone? Use the same steps in your mobile browser — the reset flow is identical.